Terms & Conditions - Al Jazeera exchange Mobile Application

These terms and conditions (“Terms”) form an Agreement between the User and Al jazeera Exchange (also referred to as “AJE”) and shall regulate the provisions of the specified products & services provided by Al jazeera Exchange through Mobile Banking.


The Customer should have registered his Valid Qatar Resident Permit and Mobile Phone Number for SMS Banking through any AL jazeera Exchange's Branches for this service. The Facility shall be made available to the Customer subject to the condition that he/she downloads the application and sets his/her m-PIN. This Facility shall be made available only to the Customers satisfying the eligibility criteria and shall be provided at the sole discretion of Al Jazeera Exchange and may be discontinued by Al Jazeera Exchange at any time, with prior notice to the customer.


The customer shall be entitled to use the Mobile Banking Service only if his/her application is found in order and the relevant particulars are registered by AJE. AJE shall be at liberty to reject his/her application without assigning any reason. ALE reserves the right to choose the devices, software platforms, versions, networks, methods, and data services that will be supported. From time to time Al jazeera Exchange will publish the officially supported tools, technologies, and versions which shall contain terms and conditions which are applicable for use of the Mobile Banking. The Customer will comply with these terms and conditions at all times. Any attempts to work around these published requirements or to modify unsupported versions for use in Mobile Banking will be treated an unauthorized use and violation of this Terms and Conditions Document.

The customer agrees that he/she shall use only his/her Mobile Phone to access the Mobile Banking Service of the Bank. The access is restricted to him/her on the specific Mobile Phone Number only as registered with the Bank for Mobile Banking. The customer understands the security of the Mobile Banking PIN (m-PIN) is very important and personal to him/her and that he/she must keep his/her m- PIN confidential and not reveal to any third party. He/she shall not write/record it at any place whereby some other person can come to know his/her m-PIN number. The customer understands that in case he/she fails to follow/adhere to these he/she shall be solely responsible for consequences arising there from. The customer must not let any other person have access to his/her Mobile Phone or leave the Mobile Phone unattended. The customer shall not attempt or permit others to attempt accessing the account information stored in the computers of the Exchange through any unauthorized means. During the process of registration of Mobile Banking Application user will be asked to set mPIN and the User is at liberty to change the m-PIN as many numbers of time as possible at his/her risk and consequences. The User will be solely responsible for maintaining secrecy of the m-PIN, so changed, and the Exchange in no way shall be responsible for the misuse of the said m-PIN by any person other than the authorized User. The Exchange does not assume any responsibility in this behalf including against loss incurred by the User as a result of misuse / unauthorized use of Mobile Banking Facility. In case the User forgets the m-Pin the Mobile Banking application has a feature to set new mPIN with help of Internet Banking.

Liability of the User:

The customer agrees that the access to Mobile Banking is through his/her Mobile Phone and any transaction, which originates from the same, whether initiated by him/her or not, shall be deemed to have originated from him/her. The customer shall be liable for all loss from unauthorized transactions in his/her accounts if he/she had breached the Terms or contributed or caused the loss by negligent actions such as the following: i. Not advising the Exchange about unauthorized access to or erroneous transactions in the Mobile Banking accounts. ii. In case of change in or termination of the Mobile Phone number/SIM Card, not informing the Exchange about the change/ termination. The customer understands that in the event of loss of his/her Mobile Phone or it falls in the wrong hands, it can be misused. The customer indemnifies the Bank for any such misuse arising out of the same. The customer shall not hold Bank responsible for any loss that he/she may suffer in these circumstances.

Liability of AJE:

AJE shall, in no circumstances, be held liable to the customer, if access is not available in the desired manner for reasons including natural calamity, floods, fire and other natural disasters, legal restraints, faults in the telecommunication network or network failure, non-delivery of SMS, software or hardware error or any other reason beyond the control of the Exchange. Under no circumstances shall the Exchange be liable for any damages whatsoever whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, investment, production, goodwill, profit, interruption of business or any other loss of any character or nature whatsoever and whether sustained by the User or any other person. AJE is in no way liable for the services provided by the ISP in relation to the Mobile Phone/Network.

Fingerprint Terms:

The user understands that, authenticating a transaction using fingerprint is the capability of the device/smartphone and the accuracy of the feature. AJE doesn’t hold responsibility for any issues in the operation of the feature. AJE validates a transaction based on the success or failure message that is received from the device.

Disclosure of Personal Information:

By using the App, the customer is authorizing Al Jazeera Exchange to collect and use technical information about the equipment and related software, hardware and peripherals and any data and information stored in the equipment, whether internet-based or wireless, to improve our products and to provide Services to you. By using the application, he/she consents to us to share these information to any of our agents, Service providers, affiliates or any other third party as the Exchange may deem fit. The customer is also authorizing our affiliates, agents, service providers to transmit, collect, retain, maintain, process and use all aforementioned data to determine his/her credit scoring, services offered to him/her, or to improve our Services and/or the customers’ experience while using the App or for submission to statutory and regulatory authorities.

Right to amend

Al Jazeera Exchange expressly reserves the right, at any time and without prior notice to the Customer/s, to add to and /or alter, modify, change or vary all or in part, the Terms related to this Program.


The customer understands that by clicking the “Agree” button in the application he/she confirms that he/she had read the above terms and conditions in full and agrees to it without any prejudice.